Renting: Frequently Asked Questions

Below are some answers to commonly asked questions about renting in New Zealand and through Harcourts Hoverd & Co Property Management Ltd.

Bond Amount
A bond amount of up to four weeks rent is collected at the start of the tenancy and held in trust with the Bond Centre. In the event that you leave with rental arrears, are responsible for damage to the property, or leave the property in a dirty or unkempt condition, your landlord can make a claim against the bond. At the end of your TENANCY, if the property has only sustained reasonable wear and tear the full bond amount will be returned to you.

First Weeks Rent
You are required to pay the first weeks rent prior to the start of your tenancy.

There may be several payment methods available to you, so check with your Tenancy Manager to discuss payment methods.

If for whatever reason you feel you may be late with your rental payment, please notify your Tenancy Manager as soon as possible.

There are two types of tenancy agreements – fixed term and periodic.

Fixed term

Fixed term tenancies are for a set period of time, with a defined start and end date. Usually six to 12 months. Fixed tenancies can’t be terminated by either party unless each party agrees.


Periodic tenancies can simply be terminated by notice. As a tenant, you must provide your landlord/Property Manager 21 days written notice of your decision to terminate the TENANCY. Your landlord must provide you with notice which varies depending on circumstance:

  • 42 days if they or any of their family require the property for their own use
  • 42 days if the property has been sold
  • 90 days for any other reason

You will find the expiry date of your fixed term tenancy within your tenancy agreement. Your Property Manager will be in contact with you well before this date to ask if you would like to renew the tenancy agreement for a specified period of time as agreed between you and the landlord. If this date passes without renewing your fixed term tenancy agreement, then your agreement becomes a periodic tenancy agreement.

You can also request a TENANCY renewal form from your Property Manager before the expiry of your tenancy agreement. The owner of the property has the right to renew the TENANCY, let arrangements continue under the terms of the original TENANCY or issue the appropriate notice requesting that you vacate the property.

Contact your Property Manager first. Your Property Manager will guide you through the process involved.

The owner of the property has the right to sell the property regardless of the TENANCY type. However, as a tenant, you have the right to remain in the property for the duration of your fixed term rental agreement or for 42 days from the date of notice of your periodic rental agreement.

In the event you do have to relocate, we are more than happy to work with you to find a new rental property that will suit your needs.

Fixed term tenancy

Yes, but only if the Tenancy Agreement allows for it and not within 180 days after which the last increase took effect or the tenancy commenced.

Periodic tenancy

Yes, but not within 180 days after which the last increase took effect or the tenancy commenced.

Any repairs that are needed on the property should be made clear to your Tenancy Manager as soon as possible.

Non-urgent repairs should also be directed to your Tenancy Manager, who will organise for these repairs to take place when practical. It’s important not to try and repair the property yourself.


For more detailed information please refer to the Troubleshooting

Your personal property is your responsibility, so any items that are damaged, lost or stolen are not the responsibility of your landlord. That is why it is advisable to cover your belongings adequately with contents insurance.

The tenant is responsible for their own ‘home contents insurance’. Landlords are responsible for insuring the property including any chattels. We strongly recommend that your own contents are fully insured.

Before making any alternations to your rental property, including small changes like picture hooks etc, ensure you speak with your tenancy manager to get the OK. The best way to do this is in writing so the request can be forwarded to your property owner who will need to provide permission for any changes. Keep in mind changes may also be at your expense unless agreed otherwise with your landlord.

Inspections are carried out at regular intervals, as required by the landlord’s insurance company. This will be discussed during your sign-up appointment, however we currently set all our inspection intervals at 13-week intervals.

You will be sent a letter, text and/or email notification approximately one week prior to your inspection, giving notice of the date and approximate time of our visit.

Photographs of the property will be taken at these inspections to track the general condition of the property and of repairs and maintenance as required. A report of our visit will be sent on to the property owner.

Notice for access varies as follows:

If tenants agree, the landlord can enter the property immediately OR

  • For the purpose of carrying out a routine inspection – 48 hours.
  • For the purpose of carrying out necessary repairs or maintenance – 24 hours
  • For the purpose of showing the property to prospective tenants, purchasers or a registered valuer – by consent (which cannot be unreasonably withheld).

As a tenant you are responsible for caring for the property to a clean and tidy standard for the full term of tenancy. This includes rectifying any damage that you or your guests, children and pets may have caused (whether accidental or not).

At the end of tenancy, the property must be returned to the same condition – less fair wear and tear – as it was provided at the commencement of your tenancy.

It is the tenant’s responsibility to replace any blown light bulbs, cracked or broken windows, and blown fuses throughout the property. Tenants are also responsible for cleaning heat pump filters monthly and maintaining their gardens and lawns to an acceptable standard, as well as rubbish and general waste removal (including lawn clippings) fortnightly.

If you are ever unsure of who is responsible for the repair, please contact your Property Manager.

The owner is responsible for the day to day; repairs to property, payment for council land rates, fixed water charges (if on town supply) and insurance.

Day to day repairs include (and are not limited to) any building faults, plumbing, electrical, heating and general maintenance.

Yes, if the number of people in the property does not exceed that stipulated on the Tenancy Agreement. Note that the property owner/manager may require additional details of the person proposed to live in the property to meet their insurance obligations.

A flatmate is not legally responsible for the tenancy. The only persons who are liable are those who are specifically named and have signed the Tenancy Agreement.

It is common practice for more than one person living in a property to sign the Tenancy Agreement. This makes them all jointly and severally liable for meeting the terms of the agreement.